BlueFrog Treasures partners with global merchants and jewelry artisans in order to provide you the best prices and a unique global shopping experience.
WHAT’S YOUR SHIPPING POLICY?
Standard US Shipping - $7.99
Free US Shipping For Orders $40 & Above
WHEN WILL I RECEIVE MY ITEM(S)?
All products will be processed within 1-3 business days of purchase. T-Shirts and apparel items should be received within 1-3 weeks of your order date. Please allow 7-12 business days for Artisan pieces and jewelry items as they are often in high demand. If you're still not sure, just email us. We're happy to help.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in USA, some of our specialty items are located in other global areas such as Afghanistan, Indonesia, Tibet, China, India,, Argentina, and Brazil.
CAN I HAVE A TRACKING NUMBER?
Yes, you will receive an email with your tracking number once your order is shipped.
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE ?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next.
WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
ARE THE “FREE” ITEMS REALLY FREE?
YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :) For FREE ITEMS we have a limit of 5 items per order.
HOW DO I CONTACT YOU?
If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org or complete the contact form below and we will promptly get back to you.
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